Where to start?
Always at the beginning of every journey, we make sure you are happy, your needs are about to be met and your have everything you need. We check our vehicle, arrive early and make sure everyone is treated like royalty!
So, when we began our quest to change the coach business, we had a climb in front of us. Back then, it was classed as exceptional service if you could get a HELLO out of your driver, never mind them turning up dressed for the occasion!
We didn’t think that was what people wanted. We brought service and standards into the fold and put them centre place. That’s where they remain today.
Since then, many other considerations have also joined our fundamental set of high quality deliverables! We offer a full set of propositions to enable and satisfy every journey and every client. With Belle Vue, it’s the journey!
1. Best Value
We create best value by assessing a client’s transport requirements and matching our best solutions to meet their requirements. On large transport movements we weigh up the summary of movements and integrate them with our existing transport, this enables us to cut out dead mileage, make vehicle movements more efficient resulting in better costs to the client.
All our operations are certified to ISO9001 quality status. Our management systems have a finely documented and executed plan from start to finish. Our fleet consists of a modern range of vehicles that are professionally managed across the board to ensure maximum performance and reliability.
Our network of approved operators are screened and audited resulting in a coach hire management system that can handle a single transport movement to a large multi vehicle transport event.
We carry two million passengers every year. We do this by having policies and systems that are self-improving. Mistakes made in the past have been ironed out with new systems and operating procedures resulting in an enhanced service. Humans are prone to occasionally make mistakes. By having systems in place it enables us to correct the mistakes before they affect the service. We also have a passenger roadside evacuation service that operates within 60 minutes in the UK and 90 minutes across Europe. We have hundreds of approved suppliers in our industry network operating across Europe to relieve an emergency situation.
Our DVSA OCRS rating is Green 00. It’s the highest score we could possibly achieve for vehicle maintenance.
Our core values are safety and comfort and the business is aligned to meet these values. We’re carrying human beings not baked beans at the end of the day. On large transport movements we weigh up the summary of movements and integrate them with our existing transport, this enables us to cut out dead mileage, make vehicle movements more efficient resulting in better costs to the client.
5. Personal Service
We recognise every client is different. Whether you’re a school teacher planning a school trip excursion, a company director organising a corporate event, or a chap organising a day trip to the races, you all have different wants, needs and expectations. We meet these expectations by gathering all the information from you. These are the personal details of the trip not just the transport mechanics of the journey. We also use a communication system called iMA to help us communicate with you more effectively. This helps us drive stress and tension out of the workplace and improve harmony and cooperation.
Our goal is to exceed your expectations time after time. Checkout: http://www.ima-bellevuecoach.com
* Get added value from your supplier
Coaching and bussing is a seasonal business. Between April and July, supply is short and prices go up, sometimes over-stretching budgets.
The winter is quieter. Forming a long-term relationship with a quality operator will mean consistent prices throughout the year, rather than paying extra in the high-demand times, as operators will give discounts to regular clients. You can have extra assurance, having completed all your checks; much better than repeating the process again each time you organise a trip.