In the photo image for this article, you can see Rob Gill receiving a commendation from Belle Vue’s HR manager, Pamela Frankland. Says Pamela: “We love it when the passengers feel the Belle Vue spirit! Rob delivered a stunning job for Craig Batty and Jim Clarkson from Malbank School and Sixth Form College and we’re delighted they’ve taken the time to write to us to thank Rob and pay him such huge praise.”
Here’s the letter:
Yesterday, we returned from our visit to France and Belgium with NST, for which Belle Vue supplied the coach. It was our first trip using your company and we wanted to let you know how impressed we were with the quality of service you supplied. The coach was extremely well fit for the purpose and the students and staff travelled safely and in comfort throughout.
We particularly wanted to offer our praise to our driver, Rob. When you run as many trips as we do, we come across coach drivers of varying quality, but we can honestly say that he was the best driver we’ve ever encountered. He was friendly, professional and very knowledgeable and nothing was too much trouble. The students and staff (as well as our tour guide from the British Consulate in Amsterdam) were singing his praises throughout the trip and this made an extremely positive contribution to the visit as a whole. We hope you are proud of him, he is a credit to your company.
We are looking to plan further tours in the future: our own trip to Hadrian’s Wall in 2019 and then to the Battlefields with NST in 2020. For both of these trips we will be aiming to book with Belle Vue and, if we could get Rob again, that would be even better.
Craig Batty and Jim Clarkson
Malbank School and Sixth Form College
Welsh Row, Nantwich, Cheshire, CW5 5HD.