coach hire belle vue 2

Our 5-Star Promise

Our 5-Star Promise

We have a 5-star promise across all our services to each and every passenger...

1. Best Value

2. Quality

3. Reliability

4. Safety

5. Personal Service

1

Best Value

We create best value by assessing a client’s transport requirements and matching our best solutions to meet their requirements.

On large transport movements we weigh up the summary of movements and integrate them with our existing transport, this enables us to cut out dead mileage, make vehicle movements more efficient resulting in better costs to the client.

2

Quality

All our operations are certified to ISO9001 quality status. Our management systems have a finely documented and executed plan from start to finish.

Our fleet consists of a modern range of vehicles that are professionally managed across the board to ensure maximum performance and reliability.

Our network of approved operators are screened and audited resulting in a coach hire management system that can handle a single transport movement to a large multi vehicle transport event.

3

Reliability

We carry two million passengers every year. We do this by having policies and systems that are self-improving. Mistakes made in the past have been ironed out with new systems and operating procedures resulting in an enhanced service.

Humans are prone to occasionally make mistakes. By having systems in place it enables us to correct the mistakes before they affect the service.

We also have a passenger roadside evacuation service that operates within 60 minutes in the UK and 90 minutes across Europe. We have thousands of approved suppliers in our industry network operating across Europe to relieve an emergency situation.

4

Safety

Our DVSA OCRS rating is Green 00. It’s the highest score we could possibly achieve for vehicle maintenance.

Our core values are safety and comfort and the business is aligned to meet these values. We’re carrying human beings not baked beans at the end of the day.

On large transport movements we weigh up the summary of movements and integrate them with our existing transport, this enables us to cut out dead mileage, make vehicle movements more efficient resulting in better costs to the client.

5

Personal Service

We recognize every client is different. Whether you’re a school teacher planning a school trip excursion, a company director organizing a corporate event, or a chap organizing a day trip to the races, you all have different wants, needs and expectations.

We meet these expectations by gathering all the information from you. These are the personal details of the trip not just the transport mechanics of the journey.

We also use a communication system called iMA to help us communicate with you more effectively. This helps us drive stress and tension out of the workplace and improve harmony and cooperation.

Our goal is to exceed your expectations time after time.

Carly Horan
Teacher of Performing Arts
Performing Arts Department
Aquinas College
17 February 2016

Dear Belle Vue transport,

I am emailing to express my thanks for two drivers who took us to London on the 27th January, their names are Rob Gill and Phillip Littlehales.

They were extremely professional throughout our two day trip and very friendly to talk to. They were also extremely flexible with toilet and refreshment stops.

What stood out to myself as leader of the group was their knowledge of the area where we were staying as well as knowledge of motorway services. We were extremely impressed with the new coach we had been given, it was very comfortable. Also Rob and Phil played all the dvd's we asked for when we asked. We felt very safe and confident in their driving abilities and also in their interactions with our students. They are both lovely men and deserve a commendation for their hospitality and professionalism for our trip. They also communicated with us extremely well over the mobiles and met us promptly at each stop. Phil even walked to find us at the theatre to direct us to where the coach was parked.

Please thank them on behalf of Aquinas College, Stockport. We will certainly look to Belle-Vue to hire again,

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